Customer Satisfaction Foundation training enables you to learn the basic elements to monitor, measure and manage Customer Satisfaction. During this training course, you will be able to learn the best practices used to meet and/or exceed customer expectations.
Upon the completion of this course, you can sit for the exam and apply for a “PECB Certified Customer Satisfaction Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental concepts, methodologies, processes and management approach.
Who should attend?
Individuals seeking to gain knowledge about the fundamental processes of measuring and managing Customer Satisfaction
Individuals involved in Customer Satisfaction Management
Individuals interested to pursue a career in Customer Satisfaction Management
Learning objectives
Understand the fundamentals of measuring and managing Customer Satisfaction
Acknowledge the correlation between ISO 10004 and other standards and regulatory frameworks
Understand the approaches, methods and techniques used for the effective management of Customer Satisfaction
Educational approach
Lecture sessions are illustrated with practical questions and examples
Practical exercises include examples and discussions
Practice tests are similar to the Certification Exam
Prerequisites
None
Course agenda
Day 1: Introduction to Customer Satisfaction
Day 2: Initiation of a Customer Satisfaction Management framework
1. What is the difference between Self Study, eLearning and live online classes in terms of content delivery and interaction for PECB Courses?
All PECB E-learning has videos developed by PECB North America, trainers along with PDF courseware + 2 attempts at PECB Exam. Not all courses are available in e-learning format, please visit entrename.org to check availability.
In all PECB Self Study Courses, enrolled by SMATICA, gives candidates PDF courseware + 2 attempts at PECB Exam with 1 year validity.
All PECB Live online course have delivery of training using Zoom or MS Teams, in interactive session by PECB approved trainers. Enrolled candidates also have PDF courseware + 2 attempts at PECB Exam. SMATICA keeps all virtual live online training batches of small size ( 1 to 5 ) candidates, unless it is a private corporate batch.
2. Will the course material be provided as part of the program? If yes, could you specify whether it will be in digital or physical format?
All Enrolled candidates give get access to courseware from MYPECB Portal https://mypecb.com . Currently PECB does allows candidates to download PDF courseware. PECB reserves the right to change the delivery to courseware format to only online digital format, to avoid un-authorized distribution.
3. What are the timings for the PECB live online training sessions, and is there any flexibility in scheduling?
Yes, you can select your preferred dates and preferences of time zone. SMATICA offers multiple batches of PECB live online trainings in different time zones, worldwide.
4. What payment methods do you accept? Are Bank Transfer transactions supported?
We accept payments by credit card and bank transfers in multiple currencies worldwide.
Form a learning group to get an extra discount
Form a learning group of 3 or more students to get an extra discount on PECB Certifications. Submit request for quotation using form below
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